Quality and safety
Held to a standard, and inspected against it
Care of Excellence is registered with and inspected by the Care Quality Commission. Our last inspection rated the service Good.
Call 07951 789995 or send an enquiry.
Care Quality Commission
We are registered with and inspected by the Care Quality Commission (CQC), the independent regulator of health and adult social care in England.
Official CQC rating widget
Our live rating for Rated Good (last inspection 13 September 2019) will display here using CQC’s official widget, so it always shows the current rating.
Read our CQC report on cqc.org.ukPartners in Care
We are a member of Partners in Care, Shropshire Council’s care provider network. Our services are also subject to Shropshire Council contract monitoring.
Partners in Care
Shropshire Council member
Our standards
- We involve you fully in decisions about your care.
- We carry out every task in your care plan.
- Carers arrive as close to the agreed time as possible, and let you know if they are delayed.
- Carers are polite, wear uniform and carry photo ID.
- We respect your home, belongings and preferences.
- We promote your rights, dignity and independence.
- We keep your personal and financial information confidential.
- We provide continuity of carers.
Quality checks
We send service user and family questionnaires, run an annual stakeholder survey, and our management team carries out spot checks of carers, with your consent if the check is in your home.
Adult safeguarding
You are protected from abuse, neglect and exploitation. All our team are trained in adult safeguarding, and any concern is acted on immediately and reported to the right agencies.
Your privacy
We handle your information in line with UK GDPR and the Data Protection Act 2018, and only share it with your consent unless the law requires us to.
Compliments, comments and complaints
We welcome all feedback. For minor concerns, call Suzan Reeves (Registered Manager) or Melissa Griffiths (Operations Manager) on 07951 789995.
For more serious complaints, please write to Suzan at our office address. We acknowledge written complaints within 7 days and send a full response within 28 days.
If you are not satisfied with our response, you can contact the Local Government and Social Care Ombudsman. You can also share your experience with the Care Quality Commission, which uses feedback to decide when and where to inspect.
Let's talk about the care you need
Call us for a friendly, no-obligation conversation, or arrange a free assessment at home. We cover Ludlow and the surrounding area, 24 hours a day.