[To be reviewed by Care of Excellence] This page is a working draft and will be reviewed by Care of Excellence before launch.
Care of Excellence Ltd (“we”, “us”) is a domiciliary care agency based at Ludlow Mascall Centre, Lower Galdeford, Ludlow, Shropshire SY8 1RZ. We are the data controller for the personal information described in this policy.
Information we collect
Through this website we collect:
- Enquiry details you send us: your name, phone number, email address, relationship to the person needing care, town or postcode, the type of care you are interested in, preferred start date and contact time, and any message you write.
- Job application details: your name, contact details, town, driving status, experience, availability, the message you write and any CV you upload.
Why we use it
We use enquiry information to respond to you and, if you go on to become a client, to plan and provide care. We use application information to consider you for work. Our lawful bases are your consent, taking steps at your request before entering a contract, and our legitimate interests in running the service.
How long we keep it
Enquiries that do not become care packages are kept for up to 12 months. Recruitment information is kept for up to 12 months after the decision. Care records are kept in line with our record retention policy and the requirements of the Care Quality Commission.
Sharing
We do not sell your information. We share it only where it is necessary to provide care, to comply with the law, or with your consent — for example with a local authority, health professionals involved in your care, or the Care Quality Commission.
Cookies and analytics
This website does not set advertising or tracking cookies. If we add analytics in future we will ask for your consent first, and this policy will be updated.
Your rights
Under UK GDPR and the Data Protection Act 2018 you have the right to access your information, to have it corrected, to ask for it to be erased, to restrict or object to its use, and to data portability. To exercise any of these rights, please contact us using the details below.
Complaints
If you are unhappy with how we have handled your information, please tell us first. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk.
Contact
Care of Excellence Ltd, Ludlow Mascall Centre, Lower Galdeford, Ludlow, Shropshire SY8 1RZ. Email enquiries@careofexcellence.co.uk. Telephone 07951 789995.