How care works
From the first phone call to the first visit
Arranging care can feel like a big step. Here is exactly what happens, in order, so you know what to expect at every stage.
Call 07951 789995 or send an enquiry.
Get in touch
Call 07951 789995, or send an enquiry through this website. We will talk through what you need and arrange a time to visit.
Free home assessment
A member of our management team visits at a time that suits you. We encourage a family member or friend to join you. We also complete risk assessments, including moving and handling if needed.
Your personal care plan
We write your plan with you, in a format you understand. You sign it, and you keep a copy.
Care begins
Our carers arrive as close as possible to the agreed time, in uniform and carrying photo ID.
Reviews
We review your care within the first six weeks, then formally every three months by a senior manager, and at any time your needs change.
Short notice care
Need care quickly, for example after a hospital discharge?
A senior member of our team can complete an initial assessment and start care, then finalise your full care plan within 48 hours.
Call 07951 789995Good to know
What our carers can’t do
Some tasks are clinical and must be carried out by a qualified health professional, such as a district nurse or GP. Our carers are not able to:
- Syringing ears
- Removing or replacing catheters
- Cutting nails
- Administering suppositories or enemas
- Lifting someone from the floor unaided
- Giving injections
- Filling dosette boxes
- Changing dressings
Equipment
We provide gloves and aprons. Other equipment, such as hoists or commodes, is arranged by the client, the local authority or the community nursing team.
Keys and security
Our carers never hold clients’ keys. We can advise on fitting a key safe, and carers always secure doors and windows when they leave.
Staying in touch
The office is open monday to friday, 09:00 to 16:00. Outside those hours an on-call senior manager is available on 07398 227420.
Three things that happen before care starts
- 01
Free home assessment
A member of our management team visits you at home, at a time that suits you, to understand what you need and how you like things done.
- 02
Your personal care plan
We write your plan with you and your family, setting out exactly how we will support you. You sign it, and you keep a copy.
- 03
Care that adapts
We review your care within the first six weeks, then formally every three months, or sooner if your needs change.
Ready for a free assessment at home?
Call us for a friendly, no-obligation conversation, or arrange a free assessment at home. We cover Ludlow and the surrounding area, 24 hours a day.